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New cancellation conditions due to COVID-19 extraordinary circumstances

08.05.2020.

New cancellation conditions due to COVID-19 extraordinary circumstances

At Njivice Resort, where you come as a guest and leave as a friend, we decided - due to the COVID-19 pandemic - to make a gesture and enable more flexible cancellations and re-reservations using down-payment. The new conditions apply to all existing and new reservations made through our website and reservation center for 2020.

 

Free cancellation of reservations in all facilities applicable to all price lists (including "non refundable" price lists) for arrivals until 29th of May 2020


PRICE LISTS "STANDARD RATE"

 HOTELS

For all arrivals from 05/29 to 06/26/2020 (including the stated dates), in case of cancellation 2-0 days before arrival, 1 night will be charged in the booked type of accommodation.

For all arrivals from 06/27/2020 further, in case of cancellation 3-0 days before arrival, 1 night will be charged in the booked type of accommodation.

In case of no-show, 100% of the reservation amount will be charged.

 

MOBILE HOMES, PLOTS AND VILLAS

For all arrivals from 05/29 to 06/26/2020 (including the stated dates), in case of cancellation 3-0 days before arrival, 100% of the guarantee amount will be charged

For all arrivals from 06/27/2020 further, in case of cancellation 7-4 days before arrival 60% of the guarantee amount will be charged, in case of cancellation 3-0 days before arrival 100% of the guarantee amount will be charged

In case of no-show, 100% of the guarantee amount will be charged

  

PRICE LISTS - “SAVE UP” / “EARLY BOOKING” - non refundable conditions

 HOTELS, MOBILE HOMES, PLOTS AND VILLAS

For all arrivals from 05/29 to 06/10/2020 (including the stated dates), in case of cancellation up to 2 days before arrival, the amount paid can be used during the next stay in any facility of Njivice Resort no later than 11/01/2021

In case of cancellation or change 2-0 days before arrival and non-arrival, refund of the amount paid is not possible

For all arrivals from 06/11 further, in case of cancellation up to 14 days before arrival, the amount paid can be used during the next stay in any facility of Njivice Resort no later than 11/01/2021

In case of cancellation or change 14-0 days before arrival and non-arrival, refund of the amount paid is not possible


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Guarantee for the lowest online prices!

We guarantee the most favourable online prices for all reservations done through the internet page of Hotel Njivice.
If you find the same offer at a more favourable price on another web site, please immediately contact our sales department. We ask that you check if the following terms have been met:
• You contacted us on time and the other offer on the web site of the third party is still active and we are able to check it.
• The other offer regards the same reservation terms (accommodation facility, type of accommodation, date of check in and check out and alike).
If we cannot equalize the price of the other offer because one of the above mentioned terms is not met, you continue to keep your existing reservation – including the rules for cancelling the reservation.
The guarantee of the most favourable price is NOT applied if:

• you make the reservation with special prices for members and/or frequent users, or for loyalty points.
• there is award program or special promotion event which was conducted by the owner of the accommodation.
• you do not contact us before checking in the accommodation facility.